Shipping Methods and Fees

Domestic Shipping

• Carriers: Yamato Transport / Sagawa Express
  We will ship your order via Yamato Transport, Sagawa Express, or Letter Pack (for inch or A4-sized sheets only).

Shipping Fee

◎ Yamato Transport/Sagawa Express Nationwide flat rate 1500 yen (tax included)

However, Hokkaido, Kyushu, Okinawa and remote islands are 1,800 yen (tax included)

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Shipping is free for purchases of 50,000 yen or more (tax included) per delivery address.

All shipping charges are per delivery address. If you wish to have your items delivered to multiple locations, please place an order for each delivery address.

For those in remote islands and certain areas, we will inform you of the additional shipping charges by email (if the shipping charge is listed as 1,500 yen, an additional 300 yen will be charged, making the total 1,800 yen).

Payment Methods

• Credit Card: VISA, MasterCard, DINERS, American Express, JCB, Discover, CB, VISA Electron, Maestro

• Alipay

For smartphone users, after selecting your preferred payment method, the corresponding app will automatically launch, and the payment screen will be displayed.

For PC users, scan the QR code with the relevant payment app installed on your smartphone to access the payment screen and complete the process.

RETURN POLICY

If the wrong item is delivered or if the product is damaged or defective, please notify us via email within 3 days of receipt with the details. (Except for licensed products, all items are antiques and may have minor scratches. Please be aware of this.) Return shipping costs will be covered by us (only for items that have been confirmed via email in advance).
Please note that once the product has been used, returns or exchanges cannot be accepted for any reason.

We do not accept returns or exchanges due to customer errors or convenience.

Returns must be requested within 7 days of product receipt. After this period, returns cannot be accepted.

ACT ON SPECIFIED COMMERCIAL TRANSACTIONS

Seller: Nine Art Co., Ltd.
Representative: Kenji Nasu
Service Name: Anime Art Gallery TETO Online Store
Address: 6-23-4 Nakano Building, Nakano, Nakano-ku, Tokyo 164-0001
Phone Number: Currently, we are not accepting inquiries by phone. Please contact us via email.
Email: nasu@nineart.co.jp
Website Address: nasu@nineart.co.jp
Business Days: Excluding weekends, holidays, summer, and New Year's holidays

ADDITIONAL FEES

Shipping fees are not included in the sales price and are the responsibility of the customer. (Please refer to the "Shipping" section above for details.)

DELIVERY

If the product is in stock, it will be shipped within 1 to 3 business days after the order is received.
For urgent requests, please consult us when placing your order.
For out-of-stock items, they will be made to order, typically requiring a delivery time of 2 weeks to 1 month. Please confirm the specific delivery time when placing your order.

PAYMENT METHODS

• Credit card (VISA/MASTER/DINERS/AMERICAN EXPRESS/JCB/DISCOVER/CB/VISA Electron/Maestro)

• Alipay

PAYMENT TERMS

• Credit Card/Paypal/Mobile Payments: Payment time depends on the card company.

• Bank Transfer: Payment is required at the time of purchase.

• Cash on Delivery: Pay when the item is delivered.

OTHER NOTES

Invoices and Receipts:
In an effort to go paperless, we do not issue invoices or receipts by default. If needed, please provide the "Name" and "Purpose" in the remarks section when ordering.

Stock:
We share stock with our physical store and make every effort to update inventory frequently. However, there may be instances where the product is out of stock after ordering. In such cases, we will notify you promptly. Thank you for your understanding.